Your Privacy Matters
to batjlle

1 Information We Collect

When you register for and use a batjlle account, we collect various categories of personal and technical information. This section describes each category in detail, including the source from which it is collected and the reason it is required. We collect only what is necessary — nothing more.

1.1 Registration Information

When you create a batjlle account, we ask you to provide the following mandatory registration details:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify that you are aged 18 or above 18+);
• Residential address in Bangladesh (city, district, postal code);
• Email address (used for account communication and security alerts);
• Mobile phone number (used for account verification and support contact);
• Chosen username and password (password is stored in hashed form and never readable by staff).

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may request copies of the following documents before processing withdrawal requests or when required by our responsible gaming procedures:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• Passport (for players who do not hold a Bangladeshi NID);
• Recent utility bill or bank statement as proof of address (dated within 90 days);
• Screenshot or confirmation of a payment method registered in your name (e.g., bKash account details, bank account statement).

Identity documents are stored securely, used only for verification purposes, and are not shared with any third party unless we are legally obligated to do so.

1.3 Financial & Transaction Data

To process deposits and withdrawals, we collect and retain records of your financial transactions on the batjlle platform. This includes:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer);
• Mobile wallet number or bank account details associated with your payment method;
• Deposit and withdrawal amounts (in BDT);
• Transaction reference numbers and timestamps;
• Betting history, game round results, and wagering activity.

batjlle does not store full bank card numbers or full mobile banking PINs. Payment processing is handled via secure integrations with Bangladesh's major mobile financial service providers and banks.

1.4 Technical & Usage Data

When you access batjlle.net, our servers and analytics systems automatically collect certain technical data about your device and browsing session. This data is used to maintain platform security, diagnose technical issues, and improve the user experience:

1.5 Communications Data

If you contact our support team via Live Chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and training purposes. This includes the content of messages, the date and time of contact, and the resolution outcome.

2 How We Use Your Data

batjlle uses the personal data we collect exclusively for legitimate operational purposes related to running a safe, fair, and legally compliant online betting and casino platform for players in Bangladesh. We do not use your data for purposes beyond those described below.

2.1 Account Management

Your registration data is used to create and maintain your batjlle account, authenticate your identity when you log in, and communicate important account updates such as security alerts, withdrawal confirmations, and bonus notifications.

2.2 Payment Processing

Financial data is used to process your deposit and withdrawal requests accurately and efficiently. We use your payment method details solely to initiate and confirm transactions via Bangladesh's supported payment channels — bKash, Nagad, Rocket, Upay, and partner banks. We do not retain full payment credentials beyond what is needed to complete each transaction.

2.3 Identity Verification & Fraud Prevention

KYC documents are used to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that you are located in an eligible region. This process also forms part of our fraud prevention and anti-money-laundering (AML) obligations. Automated and manual review systems may flag unusual account behaviour for investigation.

2.4 Responsible Gaming

Session data, betting history, and login frequency are used by our responsible gaming systems to monitor for signs of problem gambling behaviour. Where indicators are detected, batjlle may proactively contact the affected player to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This use of data is in the direct interest of player welfare.

2.5 Platform Improvement & Analytics

Aggregated, anonymised usage data — derived from technical and navigation data — is used internally to improve the batjlle platform, prioritise feature development, optimise page performance, and enhance the overall player experience. This aggregated data does not identify individual players.

2.6 Marketing Communications

With your explicit consent at the time of registration, we may send you promotional communications about batjlle bonuses, seasonal offers (such as BPL and Eid promotions), and new game launches. You may opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use the platform or receive essential account notifications.

2.7 Legal & Regulatory Compliance

batjlle may be required to use or disclose your personal data to comply with applicable laws, respond to lawful requests from competent authorities, or protect the rights and safety of the platform, its employees, and its players. Such use is strictly limited to what is legally required and is not undertaken voluntarily.

3 Data Sharing & Disclosure

batjlle does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Payment Service Providers

To process your financial transactions, batjlle shares relevant payment data (such as your mobile wallet number or bank account reference) with our integrated payment service providers, including bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks. These providers are contractually bound to use your data solely for payment processing purposes and are prohibited from using it for any other purpose.

3.2 Game Technology Providers

batjlle's casino and game content is powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as your player session token) to authenticate game rounds and deliver RNG-certified game content. They do not receive your full personal profile, financial data, or KYC documents.

3.3 Identity Verification Partners

In some cases, batjlle may use a third-party identity verification service to assist with the KYC process. Where this occurs, your submitted documents are shared securely with the verification partner for the sole purpose of identity authentication. All verification partners are contractually required to maintain strict data confidentiality and security standards.

3.4 Legal & Regulatory Authorities

batjlle may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities if we are legally required to do so, or if we reasonably believe that disclosure is necessary to prevent or investigate fraud, money laundering, or other serious criminal activity. Such disclosures are made in good faith and are limited to what is strictly necessary.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of batjlle's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via email or a prominent notice on batjlle.net prior to the transfer taking effect, and the acquiring entity will be bound by the terms of this Privacy Policy.

4 Cookies & Tracking

batjlle.net uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics about how the site is used. This section explains what types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and track certain usage patterns. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies Used by batjlle

4.3 Managing Your Cookie Preferences

You can manage or delete non-essential cookies at any time through your browser's settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that disabling functional cookies may affect certain features of the batjlle platform, such as saved preferences or automatic login.

Instructions for managing cookies in common browsers can typically be found in the browser's Help or Settings section. batjlle does not control third-party cookies that may be placed by game providers during active game sessions; these are governed by the respective provider's own privacy and cookie policies.

5 Data Retention

batjlle retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our operational and legal obligations. We do not retain personal data beyond what is necessary for the purposes described in this Privacy Policy.

5.1 Active Account Data

While your batjlle account is open and active, we retain all registration data, KYC documents, transaction history, and gameplay records as necessary to provide our services, handle disputes, and fulfil our responsible gaming monitoring obligations.

5.2 Post-Closure Retention

Following the closure of your batjlle account — whether initiated by you or by batjlle — we retain certain categories of data for a minimum period of five (5) years from the date of account closure. This retention period is applied to:

• Identity verification documents and KYC records;
• Financial transaction records (deposits, withdrawals, and betting history);
• Communications with our support team;
• Any records related to fraud investigations or account suspensions.

This retention period reflects batjlle's obligations under applicable anti-money-laundering requirements and the need to retain records for potential legal proceedings or regulatory inquiries.

5.3 Anonymisation

Where personal data is no longer required for any of the purposes set out in this policy, batjlle will either securely delete the data or irreversibly anonymise it so that it can no longer be associated with any individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

5.4 Marketing Data

If you have opted in to marketing communications and subsequently opt out, your email address and communication preferences will be updated promptly in our systems. A suppression record may be retained to ensure that you do not receive future marketing messages in error.

6 Your Privacy Rights

batjlle is committed to respecting and upholding your rights over your own personal data. The following rights are available to all players on the batjlle platform. To exercise any of these rights, please contact our support team using the details provided in Section 8 of this policy.

6.1 Right of Access

You have the right to request a copy of all personal data that batjlle holds about you. We will respond to verified access requests within a reasonable timeframe. Your request should include sufficient information to allow us to confirm your identity before releasing any data.

6.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain fields (such as your registered name or date of birth), we may require supporting documentation before making changes.

6.3 Right to Erasure

Subject to our legal retention obligations, you have the right to request the deletion of your personal data. We will honour erasure requests where no overriding legal, regulatory, or contractual obligation requires us to retain the data in question. Please note that data subject to our five-year post-closure retention period cannot be deleted during that window.

6.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that batjlle restrict the processing of your personal data. During a restriction, we will continue to store your data but will not actively use it for purposes other than the restricted one.

6.5 Right to Object

You have the right to object to our processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications, update your preferences in your account settings or contact our support team. Your objection will be actioned without delay.

6.6 Right to Data Portability

Where technically feasible, you may request that batjlle provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. This right applies primarily to data that you provided directly to us and that we processed with your consent.

7 Data Security

Protecting the personal data of our players is a core operational priority at batjlle. We implement a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data.

7.1 Technical Safeguards

The following technical measures are in place across the batjlle platform:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and batjlle's servers is encrypted in transit using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using batjlle.net.
• Encrypted Data Storage: Sensitive data stored on batjlle's servers — including KYC documents and financial records — is encrypted at rest.
• Hashed Passwords: User passwords are stored as cryptographic hashes and are never stored or transmitted in plain text. batjlle staff cannot read your password.
• Intrusion Detection Systems: batjlle operates automated systems that monitor for unusual access patterns, potential brute-force attacks, and other suspicious activity in real time.
• Certified RNG Systems: All casino game outcomes are generated by independently certified RNG software, ensuring that game results cannot be manipulated.

7.2 Organisational Safeguards

Access to player personal data within batjlle's organisation is restricted on a strict need-to-know basis. Staff members who handle personal data are trained in data protection best practices and are contractually bound by confidentiality obligations. Access logs are maintained and reviewed regularly.

7.3 Breach Response

In the unlikely event of a data breach that poses a risk to the rights and freedoms of affected players, batjlle will take immediate containment steps and notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will describe the nature of the breach, the data affected, and the steps you should take to protect yourself.

7.4 Player Responsibility

While batjlle takes every reasonable step to protect your data, the security of your account also depends on actions you take. We strongly recommend that you:

• Use a strong, unique password for your batjlle account that is not used on any other site;
• Never share your login credentials with any other person;
• Log out of your account when using a shared or public device;
• Contact our support team immediately if you suspect that your account has been accessed without your authorisation.

8 Contact & Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which batjlle handles your personal data, please do not hesitate to contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

8.1 How to Reach Us

Our support team is available to handle privacy queries through the following channels:

• Email: [email protected] — for formal privacy rights requests, data access enquiries, or complaints. Please use the subject line "Privacy Query" or "Privacy Rights Request" so your message is routed to the correct team.
• Live Chat: Available 24/7 directly on batjlle.net — for general questions about data handling or cookie preferences.
• WhatsApp: Available 9:00 AM to 12:00 AM Bangladesh Standard Time (UTC+6) daily — for support queries including account data concerns.

8.2 Policy Updates

batjlle reserves the right to amend this Privacy Policy at any time in response to changes in applicable law, operational practice, or platform features. When material changes are made, we will notify registered players via email and post a prominent update notice on batjlle.net. The "Last Updated" date at the top of this policy will always reflect the most recent revision. Continued use of the batjlle platform following notification of a policy update constitutes your acceptance of the revised terms.

8.3 Governing Language

This Privacy Policy is written and published in English. English is the governing language of this document for all interpretive purposes. If any version of this policy is made available in another language for reference convenience, the English version takes precedence in all cases of conflict or ambiguity.